Published August 17, 2022
Video calls have increased astronomically in less than a decade. In its first two years, Microsoft Teams went from being used by 50,000 organisations to 500,000, even before the pandemic hit. It’s now impossible to do business without video calls, making it vital that you get them right.
Video presentations can be make-or-break moments for Client Service. Here are a few best practices you can follow to make sure everyone has a positive experience:
- Be aware of your body language. It's easy to look disinterested or even bored when you're on a video call, even if you don’t feel that way. Make an effort to smile and look engaged, and try to maintain high energy levels throughout the call.
- Dress as professionally as you would in the office. You want to present a professional image to your clients, and the way you dress is a simple, effective way to do this.
- Pay attention to your client's body language and verbal cues. If they seem disengaged, mix things up by asking questions or changing your presentation style. Don’t be afraid to wrap up the call if all key agenda items have been discussed and the client has everything they need from you.
- Be prepared with your materials, including notes, paper, and anything you’ll need to refer to. Have everything where you need it before the call, so you're not fumbling around looking for documents after the call starts.
By following these simple tips, you can benefit from more productive video calls and better relationships with clients.