Client story · Media agency · 120 people
The Kite Factory
Three saves in one quarter that we would have missed.
3 CLIENT SAVES · £480K RETAINED
3
at-risk saves in Q2
£480k
revenue retained
100%
AM adoption
Three client saves this quarter we would have missed without the Risk agent.
The pattern.
Mid-tier accounts at TKF were churning quietly, sentiment dropped on calls a few weeks before any explicit signal. By the time the AM noticed, the client had already had the internal conversation.
What changed.
The Risk agent surfaces sentiment delta, response-time slippage and stakeholder change in a single weekly digest. Three accounts in Q2 were flagged early enough for the client partner to step in personally.
What it unlocked.
£480k of revenue retained that would otherwise have been a churn line item. More importantly, AMs trust the signal: adoption hit 100% within six weeks.