The Client Service Hall of Fame
The people behind the best client relationships, and how they do it. Each Kaizan Monthly Award winner shares the habits, rules and lessons that keep their clients coming back.
Why we run the Kaizan Awards
Great client service rarely gets seen. It happens in the follow-up sent within the hour, the stakeholder nobody else thought to call, the quiet question that turns into new work.
Every month the Kaizan Awards recognize the client service people and teams doing outstanding work for their clients, so that work gets the credit it deserves, and so the rest of us can learn how they do it.
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Picked on real data
Winners are chosen on what actually happened with their clients, measured in Kaizan against the CARE™ Client Health Model. No votes, no nominations.
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Every Kaizan user, globally
Every client service person and team using Kaizan is in the running, every month.
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Nothing to enter
Keep looking after your clients, and Kaizan does the rest. Winners are announced at the start of each month.
The award categories
Four individual awards, one for each pillar of the CARE™ Client Health Model, plus a team award.
Client Service Team of the Month
The client service team with the strongest client health across their accounts: the highest average CARE™ score, with Kaizan running across their client calls.
Client Champion
Puts their clients first and makes them feel looked after: they devote their time to their clients.
Account Excellence
Builds warm, lasting client relationships by proactively reaching out and building multithreaded accounts.
Trusted Partner
The person clients turn to for strategic guidance. They collaborate and consult by leading deep, strategic conversations.
Growth Leader
Steers calls toward new opportunities by constantly leading with expansion and building advocacy in the relationship.