Client story · Dutch agency · 40 people
Verkeer
How Verkeer cut QBR prep from 6 hours to 40 minutes.
2× QBR PREP SPEED · 9.1 CSAT
83%
time saved on prep
9.1
CSAT after 6 months
28
accounts on Kaizan
We cut account review prep from 6 hours to 40 minutes. The brief writes itself.
Before Kaizan.
Quarterly business reviews were Hannah's least favorite part of the month. Each one meant pulling threads out of HubSpot, exporting Slack, scrubbing Gong calls, and writing a brief from scratch. The work was real but it was repeatable, which made it doubly painful.
What changed.
Kaizan's Insights agent now drafts the QBR brief automatically the week before each review. Health, sentiment, expansion signals and risk flags are all there in a single doc. Hannah edits, she doesn't write.
What it unlocked.
Verkeer's account managers spend the saved time on the conversations themselves. CSAT moved 1.4 points in two quarters. Three accounts that were quietly drifting got escalated and saved.