Client health
Spot churn risk early and keep client relationships healthy: signals, metrics and real-world examples.
How The Kite Factory Uses AI to Level Up Client Relationships
Rik Moore of The Kite Factory shares how AI helps teams understand clients, spot risks earlier and improve client interactions.
How Gravity Global Uses AI to See a Client Relationship Slipping Before It Is Too Late
Ada Cavalmoretti, Group Account Director at Gravity Global, shares how AI helps client teams catch the quiet signals of a slipping relationship, confirm their instincts, and protect the time for human work that keeps clients close.
How NP Digital Uses AI to Strengthen Client Relationships and Drive Retention
Brandon Smith, Managing Director at NP Digital, shares how AI is helping client teams gain visibility across relationships, save time, and protect revenue.
From Reactive to Proactive: How Great Client Teams Stay Ahead
With full inboxes and always-on expectations, here is how great client teams stay meaningfully connected and ahead of problems.
Measuring Client Health & Client Service Using AI
How businesses can use AI to measure client service levels and the leading indicators that affect client health.
Client Experience Touchpoints: What Are They and How Can You Optimize Them?
What client touchpoints are, why they matter in client success, and practical ways to optimize each one.
What drives higher Revenue & CSAT in the top 10% of clients.
The Best vs The Rest: a first-of-its-kind benchmark drawn from 1M+ calls, 10M+ emails and thousands of chat messages, all anonymized. It compares client service professionals where relationships grow with those where they slip away, and shows the 8 behaviors that mark the top 10% of account teams, the KPIs that lead to happy clients and the CARE framework.
