Turn client conversations into revenue
Kaizan turns every call, email and signal into the next best action so you keep every client and grow every account.
Why choose Kaizan’s client intelligence?
Keep the clients you’ve won
Early warning signals flag at-risk accounts while there’s still time to act.
Get hours back every week
AI Helpers draft the follow-ups, update your systems and prep the QBRs for you.
Unlock revenue hidden in your accounts
Upsell and cross-sell signals surface the moment a client mentions them.
11M+ of client service signals
Actions suggested are based on 11M+ industry signals.
Recommendations built on 11M+ signal data
Kaizan learns from over 11+ million signals of client service data, so every suggestion is grounded in what actually works:
AI Actions
Turn existing clients into your best growth channel
Your clients are already telling you what they want next. Kaizan makes sure you hear it:
What our clients say
Kaizan is helping us reduce the manual tasks, the ones that take a long time but are less valuable, so we can focus on our clients.
This tool is an absolute game-changer. Don’t even question it. It’s money very well spent. An invaluable customer tool.
We’ve had numerous occasions where we’ve been able to spot and identify high-risk clients that potentially were going to leave.
We have a target of achieving 20% better efficiency across the business. 20% less time spent on administration. Kaizan has significantly helped us achieve that target.
The Client 360 gives us an at-a-glance view of what’s going on in our clients’ worlds. We can then come up with ideas off the back of that. Previously, we were having to do lots of desk research, and that took an awfully long time.
We have this huge dataset now… we can start making not just client decisions, but product decisions.
A lot of CS teams try to run without too many processes as they put the human connection first. The processes are what help consistency across the client set - a balance where people get to be people, but they’re protected by checks that take out the guesswork.
The biggest impact of Kaizan is the time it gives us back and the productivity that comes with it. In meetings to be more present and engaged - and afterwards, a resource we can drop back into to make sure we’re doing the things we said we’d do.
The level of information and the frequency of information is on a scale that we’ve never been able to achieve before.
Being across so many clients, I really struggled to make sure I had a good understanding across all of our different client interactions and touch points. Now I have much greater visibility into what’s going on day-to-day - without the subjectivity of what my teams or even our clients are telling me.
Let’s talk
3 ways Kaizan helps your client-facing team
Explore everything Kaizan does
Kaizan joined
Joins every call and keeps your systems up to date
Specialist helpers working 24/7 on every client
Relationship health on every account
Every conversation and commitment in one view
Early warnings before a client leaves
Upsell signals the moment they land
Follow-ups written in your voice
Review decks compiled from real conversations
See who matters and who's gone quiet
Ask anything about any client and get cited answers
Writes emails in your tone of voice
Works with the tools you already use
Frequently asked questions
Is AI built into Kaizan, or is it an add-on?
AI is the core of Kaizan. Your Helpers work from day one, capturing conversations, drafting follow-ups and flagging risk and opportunity without any extra setup.
How does Kaizan help prevent client churn?
Kaizan scores the health of every relationship and watches for early warning signs, like a quiet stakeholder or falling sentiment. You get an alert and a recommended next step while there's still time to act.
How much time will my team save?
On average, 5.4 hours per person per week. Kaizan handles meeting notes, follow-ups, system updates and report prep, so your team can spend that time with clients.
How does Kaizan find upsell opportunities?
It listens for buying signals across every meeting, email and chat, such as a client asking "do you do analytics?". It then flags the opportunity and drafts a scoped pitch. Teams see an average 4.8% increase in their addressable upsell pool.
What are the recommendations based on?
Kaizan's forecasts draw on over 11 million points of client service data, benchmarked against best-in-class client teams, plus the conversations from your own accounts.