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CS Leader Quick Fire Q&A

CS Leader Quick Fire Q&A

CS Leader Quick Fire Q&A

By integrating AI into the measurement of client health and client service, businesses can gain valuable insights that lead to data-driven decisions and targeted actions to improve client relationships.

In this article we’ll explore the value of a Reseller Partnership and how businesses can leverage AI when working with a reseller.

Optimising client experience touchpoints is crucial for building positive relationships with clients, increasing customer satisfaction, and fostering long-term loyalty. Learn more about different types of touchpoints and how to optimise them.

A Customer Journey map is a valuable tool for understanding the different stages of the client lifecycle and for optimising the overall client experience. In this article we detail the process of creating one and how to utilise it.

Creating a client advisory board can help your business in many ways. It can provide valuable feedback, new ideas, and insights into your clients' needs and preferences. We share our tips on how to get started.

Strategic client management is the process of developing and maintaining relationships with key clients. It provides a framework for defining and implementing strategies for retaining and growing high-value clients.

Stakeholder mapping is critical in managing client relationships as it helps businesses build trust, establish open communication channels, and create a collaborative partnership. We share our tips on how to do it effectively.

A well-planned and structured approach is essential to onboarding new client service team members. Read our guide to set up your team for success.

Emotional Intelligence is a fundamental skill for client success teams and critical in building a positive experience with clients. But why is it important and how can you develop your EI?

Generative AI has the potential to revolutionise the way that companies build and maintain successful client relationships. With constant advancements in technology, how can you leverage it within your business?

Client workshops can provide a valuable outside view on a company and are essential in building successful client relationships. Read our guide to become an expert facilitator.

Cross functional team collaboration is critical in delivering a positive client experience and in building successful client relationships. Read our guide for best practices on how to enable cross-functional collaboration within your organisation.

Client segmentation is the process of organising clients into groups or tiers with similar characteristics in order to enable businesses to effectively allocate team resources and create a more personalised experience for each client.

Consultative selling is often used in complex sales scenarios with a longer sales cycle. It’s particularly useful when selling to high-value, B2B clients seeking ongoing services. In this guide we detail the most important aspects to consider.

With the growth of data and the rise of artificial intelligence, client intelligence will help CS teams to better understand their clients and help manage, retain and grow clients, cementing the place of client intelligence as a key business tool.

Account-based Marketing is focused on investing time in promising, high-value accounts, it allows marketers to focus their resources more efficiently in return for greater ROI. Read our guide on how to define your ABM strategy.

Putting customers first is one of the best ways to build quality into your organisation. By aligning your business and processes around customers, you can create a winning formula for success.

In this guide, we explore the different job roles in the Client Success function and the associated skills and responsibilities.

Product-led growth (PLG) is a business methodology in which customer acquisition and retention are all driven primarily by the product. It requires company-wide collaboration across teams. We explore why this is so valuable for B2B organisations.

Businesses have had to adopt remote working practices and many have retained them post COVID-19. This has had a major impact on the way in which client relationships are managed. Read our best practices on how to work with clients remotely.

The correct Tech Stack is key to building successful client relationships, in this article we explain how to choose a tech stack which helps your team to be efficient in managing clients.

Automation is a vital tool in improving the productivity of Client Service teams and for creating more time to focus on building strategic relationships with clients and identifying opportunities for growth.

There are many different project management tools available, and each has its own strengths and weaknesses. In this guide we share which criteria you should use in your evaluation process.

The right tools and resources can make a significant difference to client retention and revenue generation. In this post we learn more about Conversation Intelligence Tools and why they are critical for every B2B company.

Successful companies harness the power of community to increase brand awareness, build brand loyalty, better understand their customers and drive growth. Building a community is key now more than ever, learn why and how to approach it.

Whether you’re a start up company or an established business, it is crucial to invest in building your customer base. With the right approach you can establish a strong and self-perpetuating client base.

The basis of effective communication is active listening. It encourages open communication and helps to builds a closer connection to your client by demonstrating that you understand them. Learn how to master this key skill.

A client who is emotionally engaged is likely to be a repeat buyer and evangelist. The key to client engagement is understanding what drives that jump from consumption to commitment.

Acquiring new clients costs a business at least five times as much retaining a client, making the process of managing client churn a fundamental part of client success. Implement these strategies to help reduce client churn.

Ray is a seasoned business leader with 19+ years of experience in building market challenging organisations in high growth areas. He talks to Kaizan about the challenges facing client success teams and the future of client relationship management.

Client relationship management (CRM) software is a vital tool for a client service team, it can automate workflow, provide centralised data and visibility into every client interaction. What are the key factors to consider when selecting a CRM tool?

Kaizan's NLP expert Karim Foda shares his view on how large language models (LLMs) can be applied to reduce administrative tasks and deliver value to clients.

We share our five tips for successfully scaling your Client Service function and providing your team with the skills and knowledge to deliver an excellent client experience grounded in a client-centric culture.

With an increasing number of metrics to measure client health and satisfaction which ones should Client Service professionals prioritise and track?

Product Adoption is fundamental to any business, the more clients use your products and the more value they perceive, the more likely they are to renew their subscriptions. We share our techniques on how to successfully increase product adoption.

In business, conflict resolution can make the difference between a strong, long-lasting relationship or a strained, short-lived one. We share how best to manage conflict and create effective client relations.

We share how Natural Language Processing (NLP) can be adopted by Client Success team to focus on building better client relationships and helping clients to achieve their goals. Learn about NLP and how it can work for you.

A good Follow-up email is a key component in managing client relationships, here we share our tips on how to structure these and provide an easy to use template.

Client retention is universally recognised as more profitable than finding new clients, by mastering this skill and identifying retention risks early you can keep your clients engaged and prevent them from leaving.

Video presentations are a key skill to master for Client Service professionals, here we share a few best practices you can follow to make sure everyone has a positive experience.

Upselling and Cross-Selling are effective ways to boost your sales. It is a fine balance to get right with your client, demonstrating the value in related products or services without being overly assertive. Read our tips on how to be successful.

QBRs are a cornerstone of client service, they build a better working relationship, demonstrate your product’s value to the client and help set goals for the future. Here we share our best practices for every QBR.

Net Dollar Retention is one of the most important metrics for any business, in this post we share why it should be measured and four techniques to increase it.

To build a successful client partnership you need to get the relationship right from the start. We share our best practices for onboarding new clients and setting up for success.

We share our best practices for building successful client relationships and succeeding as a CSM.

Dominic has scaled Captify globally into the pre-eminent search intelligence solution for advertisers. Here he tells Kaizan how he built a global business while remaining client-centric.

Matthew Sullivan-Pond has managed media publications in the UK and US, he talks to Kaizan about the evolving nature of client relationships in media.

Your aim is to identify trade-ons between the best interests of your company and your client. Trade-offs should be the exception, not the rule, even when there's conflict or concession.

A critical component of successful client relationships is trust, and scaling trust in new relationships is more challenging through digital channels.

George Mead leads the partnerships team of global esports brand Fnatic, he talks to Kaizan about ensuring his team are over-delivering on client expectations.

Aggie Dawborn has over ten years experience in managing client-facing teams, she talks to Kaizan about the future of client relationship management.

Nitin Rabadia talks to Kaizan about the changing nature of marketing agencies and building client-centric organisations of the future.