Enterprise grade security & privacy

Kaizan’s Client Engagement platform is purpose built to
provide enterprise-grade security, privacy and
compliance. Check out our live Trust Centre.
Visit our Trust Centre

Security

Accreditations
Your trust is imperative to us. Kaizan’s Client Engagement Platform is reviewed by third party accreditors so you can be sure your company’s data is in good hands. Our Trust Centre provides up to date info on the status of our accrediations
Protection
We implement a multi-layered security approach to protect your data. This includes secure cloud infrastructure, encryption, and access controls to ensure the confidentiality, integrity, and availability of your information
Access
We utilize single sign-on (SSO) and SCIM provisioning to ensure that only authorized personnel can access sensitive data. Granular data access permissions further enhance security by limiting access based on roles and responsibilities

Privacy

Compliance
Kaizan complies with leading industry standards and regulations, including SOC 2, GDPR, and the EU-U.S. Data Privacy Framework. Regular audits and third-party assessments help us maintain and improve our security posture
Policy
You can view Kaizan’s privacy policy here, and our trust centre here, outlining our procedures and approach when it comes to managing privacy across the product
Consent
Users have control over their data, including the right to access, correct, and delete personal information. We are committed to transparency and ensure that data processing activities are clearly communicated and consented to by our users

AI

Data Isolation
Your data is not used for training AI models. We ensure complete isolation of customer data from the data sets used to develop, enhance and deliver our generative AI capabilities
Model Governance
Our in-house governance process that includes regular audits and strict oversight to maintain the integrity and security of our AI models and 3rd parties we work with. This ensures that our AI operations are compliant with the highest security standards
Model Training
Our models are trained with data annotated by our annotators. Your company data is not used for training. Usage data and explicit user signals are used to A/B test our models to constant pick the better performing ones
Visit our Trust Centre
Greg Gifford
COO, Search Lab
“The most important technology we’ve integrated at The Search Lab”

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