CS Leader Quick Fire Q&A: Mark Raymond @ Anything is Possible

Mark Raymond @ Anything is Possible

Tell us about your company, role and what you’re responsible for? I’m the co-founder of Anything is Possible — a media, creative and tech agency. I head up the client management team in the agency.

**What advice would you like to share for aspiring leaders looking to deliver a world-class client experience?**Make it as easy and frictionless as possible clients to work with us. Ensure consistency and quality across every touch point and interaction, with a relentless focus on delivering effectiveness

**Are there common pitfalls that CS leaders need to be aware of as they scale?**Consistency and foundational processes are hard to manage through rapid growth.

**How are you leveraging AI in your organisation? What are the opportunities and risks you see?**We automate everything we can, minimising time from our teams on repetitive tasks and low cognition work, maximising time on high cognition work and adding expertise and value to clients.

**What does the future of client service look like? What changes do you expect?**Linked to the last question — cutting out all the admin and low value tasks to our client leaders can maximise the value they add, acting as consultants to our clients.