Agency profitability
Protect revenue, save time and grow margin across your client portfolio.
Lean, Mean, and Client-Obsessed: What AI Is Really Changing Inside Agencies
Greg Gifford, COO of Searchlab, on where AI genuinely helps agencies, where it's overhyped, and why understanding the client relationship is the real win.
How Tradedoubler Is Driving 20% Greater Operational Efficiency Across 3,500 Clients
Derek Grant, VP of Operations at Tradedoubler, shares how AI is helping standardise client operations, reduce admin, and improve visibility across global teams.
How PASHN Uses AI to Strengthen Client Relationships, Protect Revenue, and Save Time
Adam Hopkinson, founder of media agency PASHN, on where the industry is heading and how AI helps protect revenue and save time.
What drives higher Revenue & CSAT in the top 10% of clients.
The Best vs The Rest: a first-of-its-kind benchmark drawn from 1M+ calls, 10M+ emails and thousands of chat messages, all anonymised. It compares client service professionals where relationships grow with those where they slip away, and shows the 8 behaviours that mark the top 10% of account teams, the KPIs that lead to happy clients and the CARE framework.
