AI for client service
How client service and account teams are using AI today, and what is coming next.
How to Use AI Without Sounding Like AI
Why AI writing comes out generic, and how connecting it to your files, emails and client history via MCP makes it sound like your business.
Agency leaders who don’t move now will be managing the fallout later
Alex Beddoe, who leads biddable media at Transmission, on how AI is changing agency work and why waiting will cost leaders later.
How Tradedoubler is Quantifying Client Conversations to Power AI and Product decisions
Corin Ward, Director of AI, shares how AI is helping standardise global operations, quantify client feedback, and turn conversations into structured data for product and business decisions.
2025 AI Predictions: SearchLab
We asked clients what they foresee for AI in 2025 and how it will help them deliver exceptional products and service. Here is SearchLab's view.
Digital entertainment and media platform, Azerion, discusses implementing AI operationally
Azerion is a leading digital entertainment and media platform, who scale the distribution, consumption and monetization of digital gaming and entertainment content. As a…
How to use AI automation to enrich Client Services
How AI automation helps Client Services teams cut routine work and focus on the relationships that drive sustainable revenue.
The new frontier of Client Services is AI first
Why AI is becoming the foundation of Client Services: automating routine work, surfacing client-health signals earlier and freeing teams to be proactive.
How can AI be used to optimise partnerships with Resellers?
The value of reseller partnerships, the key benefits of working with a reseller, and how AI can help you optimise those partnerships.
What drives higher Revenue & CSAT in the top 10% of clients.
The Best vs The Rest: a first-of-its-kind benchmark drawn from 1M+ calls, 10M+ emails and thousands of chat messages, all anonymised. It compares client service professionals where relationships grow with those where they slip away, and shows the 8 behaviours that mark the top 10% of account teams, the KPIs that lead to happy clients and the CARE framework.
