Client software
The tools, data and systems behind client service, and how to choose, build and connect them.
How to build your own client intelligence engine
Fourteen systems, the order to build them in and the failure mode of each, for the head of AI who has just been asked: can we build this?
Kaizan AI: The Client Relationship Is Bigger Than Your Inbox
A generic AI assistant remembers what you tell it. Kaizan remembers what your client told everyone.
MCP vs API, in Plain English
MCP vs API, explained without the tech jargon: why the difference decides whether your AI is a shortcut or a second brain for your client relationships.
Your Data Is Yours. That's Our Policy.
Kaizan CEO Glen Calvert on why your client intelligence stays yours: customisable, portable and never used to train a foundation model.
The client relationship has always been the asset. Today it has become an operating system.
Introducing CARE, the standard for client relationship intelligence, live for every Kaizan user today.
How The Kite Factory Uses AI to Unify Client Data and Improve Operational Visibility
Gabriella Krite of The Kite Factory shares how AI helps her team unify fragmented client data, improve visibility and create accountability.
What drives higher Revenue & CSAT in the top 10% of clients.
The Best vs The Rest: a first-of-its-kind benchmark drawn from 1M+ calls, 10M+ emails and thousands of chat messages, all anonymised. It compares client service professionals where relationships grow with those where they slip away, and shows the 8 behaviours that mark the top 10% of account teams, the KPIs that lead to happy clients and the CARE framework.
